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  • Can I get a revision?
    Revisions are allowed, but only up to 3. After you have exceeded this limit, you will be charged a $25 revision fee per revision.
  • How can I place an order?
    To place an order click the "services" button on the navigation bar. Click the product you would like to order. Fill out necessary information and then click add to cart. An order conformation will be sent to the email provided at checkout.
  • How can I get in contact with you?
    You can send an email to info@sxmplycasco.com or message me directly on our website. All communication is done strictly via email. We do not answer messages about orders on any other platform. Please be advised that we work on many orders at the same time and there may be short periods of time where you do not receive any contact until there is something to produce for your approval. If you have any concerns, please email at info@sxmplycasco.com
  • What is your business hours?
    My business hours are Monday - Friday from 9 am to 5 pm. I am closed on the weekends, majory holidays, and obserbances.
  • Do you accept deposits?
    For your order to begin, FULL payments are required. Once this payment has been sent, no refunds are given.
  • What payments do you accept?
    As of right now, I only accept payments through WIX or split payments via invoice (services $250+). In the future more options will be available.
  • What is your turnaround time?
    The turnaround time varies for each project. All services listed on the "SHOP" page includes specific turnaround times in the description box.
  • How often will I be updated on my order?
    You will receive updates during your turn around time; in the event that I have a lot of orders to complete or send out, I will notify you about any delays or needed extensions for your project.
  • What is your refund policy?
    I do not provide refunds for any services. Having buyers remorse or wanting to use another company instead, does not qualify for a refund. Once the payment has been made, the payment is non-refundable.
  • Can my design be edited once it is finalized?
    Once final files are sent out, projects are removed from my laptop after TWO WEEKS to create space for other designs. If you need any corrections, please contact me within two weeks of your designs being sent. After this time has passed, you will be charged for a redesign.

BELOW ARE THE TERMS AND CONDITIONS THAT HAVE BEEN CAREFULLY WRITTEN AND PLACED TO PROTECT YOU ("THE CLIENT/CUSTOMER") AND MYSELF ("SXMPLYCAS CO LLC"). IT IS RECOMMENDED THAT YOU VIEW THESE TERMS PRIOR TO PURCHASING OR CONTACTING ME FOR PROJECTS.

All Terms & Conditions are subject to change at any time. Last updated: 11/20/2021

TERMS & CONDITIONS

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